Any phone numbers you see on this site won’t connect you with your IT Company, but rather, the software team who made this product. While we’re happy to hear from you and hope you like your Helpdesk Button, we won’t have access or ability to address your problems.
Our goal is to maintain your privacy and to just gather the key things that will help your Helpdesk help you best.
No information is sent to us until you submit your Problem Details.
If you have any other questions about the data collected, contact your service provider.
It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the Helpdesk Buttons UI when submitting your help ticket. We’ve taken precautions to securely store the information we’ve collected outside of the ticketing system your service provider uses. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for information you knowingly submit over telecommunications. Please make sure that the helpdesk you are submitting to has proper paperwork on file with your organization before you submit any potentially confidential information.
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